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Shipping Policy

For defective or missing items contact staff sales for options. Gym X reserves the right to refund or not based upon management own discretion, unless the item is missing or damaged/faulty.

Delivery Times

Delivery arranged door to door by Gym X, unless specific circumstances such in the need of a license etc delivery arranged within 180 days unless a specific date is discussed in advance.

Shipping Costs:

• Standard shipping is free for all domestic orders.
• Expedited and international shipping costs are calculated at checkout based on the shipping destination and order weight.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status of your delivery through our carrier’s tracking system.

Shipping Restrictions:

• We currently do not ship to P.O. boxes or military addresses (APO/FPO).
• Certain oversized or heavy items may have additional shipping restrictions.

International Shipping:

• Customs fees, duties, and taxes for international orders are the responsibility of the customer and are not included in the shipping cost.
• Delivery times for international orders may be affected by customs processing.

Delayed or Lost Shipments:

• While we strive for timely delivery, unexpected delays can occur. If your shipment is delayed beyond the estimated delivery time, please contact our customer service team.
• For lost shipments, please reach out within 14 days of the expected delivery date to initiate a claim.

Damaged or Missing Items:

• If your order arrives damaged or with missing items, please contact us within 7 days of receiving your order for assistance.

For any further questions or assistance, please contact our support team at [support@gymxequipment.com] or call [customer service phone number].